Refund policy
. Introduction
At Mxazon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item for a refund or exchange in accordance with the terms outlined in this Refund Policy.
2. Eligibility for Refunds and Exchanges
- Time Frame: Items must be returned within 7 days from the date of receipt to be eligible for a refund or exchange.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
3. Non-Refundable Items
The following items are not eligible for a refund or exchange:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, skincare products) that have been opened
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at +919903909333 to request a return authorization.
- Package Your Return: Securely package the item(s) in their original packaging and include the proof of purchase.
- Ship Your Return: Send the package to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item(s).
5. Processing Refunds
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
- Approval: If the return is approved, we will process the refund to your original method of payment within 7 business days.
- Notification: You will receive an email notification once your refund has been processed.
6. Late or Missing Refunds
If you have not received your refund within the specified time frame, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at +919903909333.
7. Exchanges
If you received a defective or damaged item, please contact us at +919903909333 to request an exchange. We will provide instructions on how to return the item and will send a replacement once the return is received and inspected.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at +919903909333.
