Return policy

Return policy

1. Introduction

At Mxazon, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with an item, you may return it in accordance with the terms outlined in this Return Policy.

2. Eligibility for Returns

  • Time Frame: Items must be returned within 7 days from the date of receipt to be eligible for a return.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, skincare products) that have been opened

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at +919903909333 to request a return authorization.
  2. Package Your Return: Securely package the item(s) in their original packaging and include the proof of purchase.
  3. Ship Your Return: Send the package to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item(s).

5. Processing Returns

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
  • Approval: If the return is approved, we will process the return and notify you via email.
  • Refunds: Approved returns will be processed for a refund as per our Refund Policy.

6. Exchanges

If you received a defective or damaged item, please contact us at +919903909333 to request an exchange. We will provide instructions on how to return the item and will send a replacement once the return is received and inspected.

7. Return Shipping Costs

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
  • Prepaid Labels: In certain cases, we may provide a prepaid return shipping label. Please contact our customer support team for more information.

8. Contact Us

If you have any questions about this Return Policy, please contact us at +919903909333.